ordering policy
To ensure that we can provide the best service possible and deliver your order to you on time, we have established the following policies:​
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Confirmation and Deposits
To confirm your event date and time, a deposit or full payment is required. We require a minimum deposit of 50%. The balance payment is due seven (7) days before your event.
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​Change Requests
If you need to make changes to a confirmed order, please submit a request at least seven (7) days before your event date. We will do our best to accommodate your request, but please note that changes cannot be guaranteed. If you'd like to decrease the confirmed order amount, you may do so by up to 10%.
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Rescheduling and Postponement
If you need to reschedule or postpone your order, please let us know as soon as possible. If you make a rescheduling/postponement request at least seven days before your confirmed event date, a 30% rescheduling fee will be charged. If the request is made less than seven days before the confirmed event date, a 50% rescheduling fee will be charged.
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​Cancellation Policy​
(a) Should it become necessary for the Client to cancel, and the event date is greater than seven (7) days, we shall be entitled to retain 100% of the deposit made by the client.
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(b)If the cancelation is within five to seven (5-7) days of the event, we shall be entitled to retain seventy-five percent (75%) of the total event invoice amount and seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.
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(c) If the cancelation is within four (4) days of the event we shall be entitled to retain one hundred percent (100%) of the full event invoice amount and seek any additional expenditures to date, including but not limited to contracted labor, special orders, rentals, and/or proposals costs.
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If you need to cancel your order, please contact us as soon as possible.
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​Payments​
We accept cash, checks, and credit cards. A 3.5% processing fee will be applied to all payments made by via of credit card. Full payment is due seven (7) days before your event. Payments for outstanding balances will be automatically processed seven (7) days before your event date, and a receipt will be emailed to you. If your card is declined at the time of processing, please provide alternative payment in full within 24 hours, or your order will be canceled.
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Thank you for your understanding and cooperation with these policies. Happy planning!